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496 Milton Road, Toowong, Queensland 4066.
Telephone: 07 3721 8000
Toowong Private Hospital is accredited by SAI Global to Quality ISO 9001+ NSQHS requirements and is a teaching Hospital of The University of Queensland.

 

Toowong Private Hospital does its utmost to deliver the very best in mental health care for every patient at all times. We welcome feedback regarding our services including compliments, suggestions and complaints. Should your correspondence be a complaint about any aspect of our service we will take the matter seriously, investigating it thoroughly, and strive to resolve the complaint in a timely manner.

Forms, for the purpose of offering compliments and suggestions and making
complaints, are located throughout the hospital or can be obtained from any
staff member. Completed forms can be submitted into any of the
correspondence boxes prominently displayed throughout the hospital, given
to a staff member, or posted to:

The Director of Clinical Services
PO Box 822
Toowong QLD 4066

If you have a complaint and you feel you need to take it further, you may seek
action or advice from one of the following bodies:

Office of the Health Ombudsman
Postal: PO Box 13281, George Street, Brisbane QLD 4003
Telephone: 133 646
Facimile: (07) 3319 6350
Email: complaints@oho.qld.gov.au

Private Health Insurance Ombudsman
(for complaints about health insurance arrangements)
Suite 1201, Level 12, St Martins Tower, 31 Market Street, Sydney NSW 2000
Telephone: (02) 9261 5855
Facsimile: (02) 9261 5937
Toll free: 1800 640 695
Email: info@phio.org.au
www.phio.org.au

The Office of the Federal Privacy Commissioner
(for complaints about privacy)
GPO Box 5218, Sydney NSW 1042
Telephone: 1300 363 992
Facsimile: (02) 9284 9666
TTY: 1800 620 241
Email: privacy@privacy.gov.au