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privacy & confidentiality

496 Milton Road, Toowong, Queensland 4066.
Telephone: 07 3721 8000
Toowong Private Hospital is accredited by SAI Global to Quality ISO 9001+ NSQHS requirements and is a teaching Hospital of The University of Queensland.


When you use our website, we do not attempt to identify you as an individual user. Additionally, we will not collect personal information about you unless you specifically provide this to us.

If you do decide to provide us with this information i.e. via a correspondence form, general enquiry form via our contacts page, or an email addressed to an individual; your information will be collected at this point for the purpose you have intended.


When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:

  • your computer address;
  • your top level name (for example, .com,.gov, .org, .au etc);
  • the date and time of your visit;
  • the pages and documents you access during your visit; and
  • the browser you are using.

Statistical data may be collected by our ISP may be used by our website management agent to evaluate the effectiveness of our website.

Please note however, we are obliged by law to allow law enforcement agencies and other government agencies with relevant legal authority to inspect our ISP logs, if an investigation being conducted warrants such inspection.


A browser "cookie" is a short text string which allows our server to identify and interact with your computer. They can often make browsing better by allowing a server to recall any customised information you have set. Cookies do not identify individual users, but they do identify your ISP and your browser type.

This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.

We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the TPH website and other websites may be lost.

Third party websites
We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.


We will only use personal information collected via our website for the purposes for which you have given us this information.
We will not use or disclose your personal information to other organisations or any one else unless:

  • you have consented for us to use or disclose your personal information for
       this purpose;
  • you would reasonably expect or we have told you that your information is
       usually used or disclosed to other organisations or persons in this way;
  • the use or disclosure is required or authorised by law;
  • the use or disclosure will prevent or lessen a serious or imminent threat to
       somebody's life or health; or
  • the disclosure is reasonably necessary for law enforcement functions or for
       the protection of public revenue.

If we receive your email address because you sent us an email message, the email will only be used or disclosed for the purpose for which you have provided and we will not add your email address to an emailing list or disclose this to anyone else unless you provide us with consent for this purpose.


If we collect your personal information from our website, we will maintain and update your information as necessary or when you advise us that your personal information has changed.

TPH is committed to protecting the security of your personal information. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. We will take all reasonable steps to prevent your information from loss, misuse or alteration.

Staff members associated with website maintenance have access to our website's backend system. This is password protected. Our website service is also password protected.


If you would like further information on Privacy at TPH, please contact us on (07) 3721 8000.