Toowong Private Hospital recognises and acknowledges that all patients have important rights and responsibilities.
The RIGHTS of every patient include:
- ACCESS TO CARE - Toowong Private Hospital is a privately owned facility
operating on a fee for service basis. All individuals have the right to access
treatment and/or care as medically indicated, and as appropriate to their
clinical needs; regardless of race, creed, sex, and national origins or special
- ACCESS TO PERSONAL INFORMATION - Toowong Private
provide patients, upon request, with access to their personal information
(including health and sensitive information) consistent with the Privacy Act
2001 and subject to certain restrictions. Access can be arranged by making a
request to the Health Information Manager of the Hospital. Toowong Private
Hospital will take reasonable steps to correct information if it is shown to be
inaccurate, incomplete or out of date.
- ACCOUNT INFORMATION - All patients have the right to request and obtain,
from the Administration Services of the Hospital, complete and current
information concerning accounting requirements, procedures, and practices.
- ADVANCED HEALTH DIRECTIVES - All patients have the right to develop
and document a written advanced health directive about health care choices.
- APPROPRIATE HEALTH CARE AND SERVICES- All patients have the right
to receive appropriate care and treatment for their condition in a caring
- COMMENTS AND COMPLAINTS - All patients have the right to receive
information about how to lodge a complaint, make comment or initiate
complaints and receive a prompt response with regard to any aspect of their
treatment and care.
- COMMUNICATION - All patients have the right to choose the level and type of
communication with any member of their family, including withholding of
information. Patients also have the right to receive open, clear, timely
explanations about their diagnosis, prognosis and treatment options and
illness prevention strategies in a language that can be clearly understood.
- CONSENT - All patients have the right to be informed about the consent
process. Patients have the right to be provided with comprehensive and
accessible information on recommended investigations, treatments or
procedures prior to their informed consent being sought and obtained by their
doctor. All patients have the right to withdraw their consent for treatment at any
time. It may be a requirement to formally confirm and or withdraw this consent
- CONSUMER INVOLVEMENT - All patients have the right to provide
constructive, relevant feedback to improve the quality of services provided at
the hospital through strategies such as the inpatient community forum and
the formal correspondence process.
- IDENTIFICATION - All patients have the right to know the
professional status of individuals providing services and care for them.
All individuals have the right to choose a psychiatrist who will be primarily
responsible for directing their care.
- MEDICAL INFORMATION - All patients have the right to obtain, from the
psychiatrist responsible for their care, complete and current information
concerning diagnosis (as far as the psychiatrist is aware), treatment and
prognosis. This information should be communicated in terms that can be
- PARTICIPATION IN OWN HEALTH CARE - All patients have the right to
participate in their care. Patients have the right to receive health care services
based on the best available evidence.
- PERSONAL SAFETY - All patients have the right to expect reasonable levels
of personal safety, in the Hospital in alignment with current health and safety
requirements. This includes receiving health care services provided by
competent, trained health professionals.
- PRIVACY AND CONFIDENTIALITY - All patients have the right to privacy
unless legislation requires disclosure, or the patient directs otherwise.
This includes the right to:
1.Be interviewed and examined in surroundings designed to assure
2.Expect that any discussion or consultation involving their care and treatment
will be conducted discreetly and that individuals not directly involved in their
care will not be present without their permission.
3.Have their medical record inspected by individuals directly involved in their
treatment or in the monitoring of chart quality.
4.Expect all communications and other records pertaining to their care to be
treated as confidential, even when handing over to the next health care
- REFUSAL OF TREATMENT - All patients have the right to refuse treatment to
the extent permitted by legislation. All patients have the responsibility for
accepting the consequences of their own actions if they refuse treatment or
do not follow their doctors' requirements, recommendations or care plan.
- REFUSAL TO PARTICIPATE - All patients have the right to
participate in staff teaching, training or research activities.
- RESPECT, DIGNITY AND CONSIDERATION - All patients have the right to be
treated in a manner that is considerate and respectful acknowledging
personal dignity and values, responsive to cultural and linguistically diverse
backgrounds or special needs.
- SECOND OPINION - All patients have the right to seek a second opinion. It is
the individual's responsibility (or carer) to organize this process.