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privacy & confidentiality




496 Milton Road, Toowong, Queensland 4066.
Telephone: 07 3721 8000
Toowong Private Hospital is accredited by SAI Global to Quality ISO 9001+ NSQHS requirements and is a teaching Hospital of The University of Queensland.



Toowong Private Hospital recognises and acknowledges that all patients have important rights and responsibilities.

The RIGHTS of every patient include:

  • ACCESS TO CARE - Toowong Private Hospital is a privately owned facility
       operating on a fee for service basis. All individuals have the right to access
       treatment and/or care as medically indicated, and as appropriate to their
       clinical needs; regardless of race, creed, sex, and national origins or special
       needs.

  • ACCESS TO PERSONAL INFORMATION - Toowong Private Hospital will
       provide patients, upon request, with access to their personal information
       (including health and sensitive information) consistent with the Privacy Act
       2001 and subject to certain restrictions. Access can be arranged by making a
       request to the Health Information Manager of the Hospital. Toowong Private
       Hospital will take reasonable steps to correct information if it is shown to be
       inaccurate, incomplete or out of date.

  • ACCOUNT INFORMATION - All patients have the right to request and obtain,
       from the Administration Services of the Hospital, complete and current
       information concerning accounting requirements, procedures, and practices.

  • ADVANCED HEALTH DIRECTIVES - All patients have the right to develop
       and document a written advanced health directive about health care choices.

  • APPROPRIATE HEALTH CARE AND SERVICES- All patients have the right
       to receive appropriate care and treatment for their condition in a caring
       environment.

  • COMMENTS AND COMPLAINTS - All patients have the right to receive
       information about how to lodge a complaint, make comment or initiate
       complaints and receive a prompt response with regard to any aspect of their
       treatment and care.

  • COMMUNICATION - All patients have the right to choose the level and type of
       communication with any member of their family, including withholding of
       information. Patients also have the right to receive open, clear, timely
       explanations about their diagnosis, prognosis and treatment options and
       illness prevention strategies in a language that can be clearly understood.

  • CONSENT - All patients have the right to be informed about the consent
       process. Patients have the right to be provided with comprehensive and
       accessible information on recommended investigations, treatments or
       procedures prior to their informed consent being sought and obtained by their
       doctor. All patients have the right to withdraw their consent for treatment at any
       time. It may be a requirement to formally confirm and or withdraw this consent
       in writing.

  • CONSUMER INVOLVEMENT - All patients have the right to provide
       constructive, relevant feedback to improve the quality of services provided at
       the hospital through strategies such as the inpatient community forum and
       the formal correspondence process.

  • IDENTIFICATION - All patients have the right to know the identity and
       professional status of individuals providing services and care for them.
       All individuals have the right to choose a psychiatrist who will be primarily
       responsible for directing their care.

  • MEDICAL INFORMATION - All patients have the right to obtain, from the
       psychiatrist responsible for their care, complete and current information
       concerning diagnosis (as far as the psychiatrist is aware), treatment and
       prognosis. This information should be communicated in terms that can be
       reasonably understood.

  • PARTICIPATION IN OWN HEALTH CARE - All patients have the right to
       participate in their care. Patients have the right to receive health care services
       based on the best available evidence.

  • PERSONAL SAFETY - All patients have the right to expect reasonable levels
       of personal safety, in the Hospital in alignment with current health and safety
       requirements. This includes receiving health care services provided by
       competent, trained health professionals.

  • PRIVACY AND CONFIDENTIALITY - All patients have the right to privacy
       unless legislation requires disclosure, or the patient directs otherwise.
       This includes the right to:
        1.Be interviewed and examined in surroundings designed to assure
           reasonable privacy.
        2.Expect that any discussion or consultation involving their care and treatment
           will be conducted discreetly and that individuals not directly involved in their
           care will not be present without their permission.
        3.Have their medical record inspected by individuals directly involved in their
           treatment or in the monitoring of chart quality.
        4.Expect all communications and other records pertaining to their care to be
           treated as confidential, even when handing over to the next health care
           provider.

  • REFUSAL OF TREATMENT - All patients have the right to refuse treatment to
       the extent permitted by legislation. All patients have the responsibility for
       accepting the consequences of their own actions if they refuse treatment or
       do not follow their doctors' requirements, recommendations or care plan.

  • REFUSAL TO PARTICIPATE - All patients have the right to refuse to
       participate in staff teaching, training or research activities.

  • RESPECT, DIGNITY AND CONSIDERATION - All patients have the right to be
       treated in a manner that is considerate and respectful acknowledging
       personal dignity and values, responsive to cultural and linguistically diverse
       backgrounds or special needs.

  • SECOND OPINION - All patients have the right to seek a second opinion. It is
       the individual's responsibility (or carer) to organize this process.